How do top up degrees work?
Qualification
It is a well-known fact that the hospitality industry generally suffers from a very high staff turnover rate. However, by training, managing and developing employees, the organisation will be rewarded by not only having a better skilled workforce, but also increasing employee retention. Identifying and analysing training needs is the first step of the systematic training cycle. Training needs can be different at different levels within a hospitality organisation. For example, at organisational level, training needs are more likely to be strategic needs, whilst at departmental level they would be more related to achieving departmental objectives such as customer satisfaction targets. At individual level, training needs tend to be more skills based. There are many different methods to identify these training needs. At organisational level, these are usually identified through carrying out global reviews and national research, whilst at departmental level, employee surveys and focus groups are often the techniques used to identify the training needs. At individual level, methods such as knowledge tests and observation can be used to identify training needs.
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